Pre-payment Cancellation If you have not yet paid for your order, there is no need to contact us for cancellation. Orders are not processed until payment is received. If your order has been pending for more than a week and has still not been paid, you will not be able to "reactivate" it by making a payment, as the prices of individual products may have changed, and there may also be changes in currency conversion and shipping costs. You will need to place the order again with a new cart. Post-payment Cancellation If you have already paid for your order and wish to cancel it, please contact our customer service department at support.setrestore.com or call your customer representative as soon as possible. If you are unsure about an issue with your order or would like to make a change, please contact our customer service department and have your order suspended until you make a decision. This will stop the packaging process while changes are being made. If the package has already been shipped, we will not be able to cancel or modify the order. If you want to cancel your existing order because you are adding other products, there is no need to cancel the entire order. Simply contact our customer service department, and we will process the updated order; typically, there is no additional fee for this service. Generally, if your order is still in the early stages of processing, you can still make changes or cancel it. You can request a refund or provide payment as credit for future orders.
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